Research Assistant Tool in Primo
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OneSearch Research AssistantResearch Assistant is an AI tool in OneSearch. Ask a question using natural language. Research Assistant will search the articles, books, and other scholarly resources from libraries and databases around the world to create a brief overview with links to the most relevant citations.
Primo Research Assistant: Information from the Vendor
Background: OneSearch is our name for the product that holds the Research Assistant Tool. The vendor is Ex Libris and the parent company is Clarivate. The tool itself is referred to as Primo Research Assistant by the vendor. The AI is powered by GPT 4o-mini
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Getting Started with Research AssistantGeneral information from the vendor, including a link to the RA privacy policy.
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Clarivate (OneSearch) Data Privacy StatementThe Data Privacy Statement from Clarivate, the parent company for the vendor of OneSearch.
Known Issues
There have been reports of Research Assistant not answering questions that it should be able to answer. This includes questions where it should have the content available to answer the question, and the question is not harmful. At the time, the vendor Ex Libris, cited an AI filter as the cause. The filter was identified as Azure OpenAI.
Tay, A. (July 28, 2025) “The AI powered Library Search That Refused to Search” Retrieved from: https://aarontay.substack.com/p/the-ai-powered-library-search-that
Singley, J. (July 21, 2025). "We couldn’t generate an answer for your question" ACRLog. https://acrlog.org/2025/07/21/we-couldnt-generate-an-answer-for-your-question/?utm_source=rss&utm_medium=rss&utm_campaign=we-couldnt-generate-an-answer-for-your-question
As of September 24, 2025, many the searches that were causing issues are now returning results. Often, a more complex question will generate results.
Example Queries for Research Assistant (September 24, 2025)
|
Query |
Results/Summary |
| COVID-19 | Error/ 0 results |
| How many people have died of COVID 19? | Generated summary |
| Gaza War | Error/ 0 results |
| War in Gaza | Generated summary |
| genocide in Palestine | Generated summary |
