RefWorks provides a variety of tutorials and help pages for users. Topics vary from getting references into your account to creating a bibliography to using Write-N-Cite.
If you need immediate assistance with a RefWorks issue, you may contact the RefWorks Technical Services team directly. There is no charge for this personalized service.
The RefWorks Technical Services team is available Monday-Friday, 8 AM - 7 PM.
Email them at firstname.lastname@example.org, or call 775-327-4105.